oeuvre
How might we empower patients to make decisions about their own health?
What is it?
Product Overview
Oeuvre is a in-home care service platform that connects patients and their loved ones with high-quality care from a network of caregivers and home care aides. Oeuvre empowers people to make their own decisions regarding their health and wellbeing, making it easy for users to find the providers and services tailored to their own individual needs.
what did I do?
Roles & Responsibilities
I served as the Lead UX Researcher and Product Designer for the project. During my role, I was responsible for:
Conducting a usability study on the preliminary prototype.
Identifying pain points for the next iteration of the app.
Creating a high-fidelity prototype to pass off to our contracted app development team.
what did I use?
Tools
Figma
InVision
Techniques
Heuristic Evaluation
Field Studies
Wireframing
Prototyping
Who is it for?
Audience
Oeuvre was designed with patients and their loved ones in mind. Keeping in mind that many users requiring our services might not be the most comfortable using technology and might have varying degrees of mobility and cognition, we took special consideration to make sure the app adheres to web accessibility standards.
Oeuvre at its core is a double-pronged product with a client-facing side and a provider-facing side. In this project, the team focused on the client-facing side of the product in order to prioritize end users.
What's the problem?
The Story of Oeuvre
Prior to my tenure at Home Health Resource Group, Oeuvre was a shelved project put on hold by the global COVID-19 pandemic. Conceptualized by our CEO, the company contracted a third-party app development firm to create the first iteration of the application.
Upon my arrival, I expressed interest in enrolling the in-house software development team in the UX design process and implementing best practices within our projects. Intrigued by the benefits of UX research, I took ownership of the project to audit Oeuvre v1.0's usability before moving forward with next steps for the company.
Preliminary Heuristic Evaluation
To begin our discovery phase, my project manager and I collaborated to conduct a heuristic evaluation of the current iteration of Oeuvre. A heuristic evaluation is a great way to quickly highlight usability issues in a given interface design by comparing it to Jakob Nielsen's 10 Usability Heuristics — a set of high-level rules of thumb for good UX based on human behavior and psychological studies. While a heuristic evaluation is not a replacement for observation-based user research, it enables us to quickly identify pain points in our product before proceeding with the discovery and ideation process.
Our team set our scope as a evaluating the product as clients booking an appointment through Oeuvre. After conducting our individual evaluations, my project manager and I touched base and identified three heuristics in particular that would be the most impactful to address in the next iteration of Oeuvre's design:
#1: Help and Documentation
Heuristic #10: "It’s best if the system doesn’t need any additional explanation. However, it may be necessary to provide documentation to help users understand how to complete their tasks."
What our team found to be the most glaring issue with Oeuvre was the lack of any user onboarding process. Signing up with an account immediately throws the user into the home screen without and tour, tutorial, or assistance to get the client started with the experience.
#2: Aesthetic and Minimalist Design
Heuristic #8: "Interfaces should not contain information that is irrelevant or rarely needed. Every extra unit of information in an interface competes with the relevant units of information and diminishes their relative visibility."
When examining the information architecture of Oeuvre, the main menu bar is not particularly helpful in providing the most used functions of the app for the user.
2025 — Keith Vega — Made with love and gratitude in California.